tag:blogger.com,1999:blog-5158644578667149814.post1342583304425543603..comments2024-03-17T23:14:53.149-07:00Comments on In My Humble Opinion...: The Transformational Journey of Dell - from Hell-being to Well-beingAncita Satijahttp://www.blogger.com/profile/10980672739282595394noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-5158644578667149814.post-73832039752356399582012-01-31T09:38:24.812-08:002012-01-31T09:38:24.812-08:00Hi Richard, thanks for the comment and I totally a...Hi Richard, thanks for the comment and I totally agree with your thoughts. I believe other companies including SMB's can learn a lot from Dell's online/ social media strategy and try engaging with customers through this platform. <br /><br />I'm sure the team at Dell must be encouraging their clients to hop on to the social media space and connect & engage with their customers real time. <br /><br />It would be great if Dell came up with a social media 101 book with best practices learnt internally. It could well turn out to be a services line for Dell generating healthy stream of revenue.Ancitahttps://www.blogger.com/profile/16008650341010971713noreply@blogger.comtag:blogger.com,1999:blog-5158644578667149814.post-62412358342450119832012-01-30T11:42:25.701-08:002012-01-30T11:42:25.701-08:00Hi Ancita, thanks for sharing your take on our soc...Hi Ancita, thanks for sharing your take on our social media journey at Dell. You are certainly correct to note that top management has been supportive of the efforts. <br /><br />It is also worth noting that we find social media to be a great tool to connect with customers across the social web on all kinds of aspects of our business like new ideas at Ideastorm or engagaing with customers about news through @dell, as well as for customer support on Twitter/@dellcares or on Facebook. too. <br /><br />The Listening Command Center is not just about customer support...it really does allow us to have "those big hears" and constantly listen and learn from customers...on whatever matters are most important to them.Anonymousnoreply@blogger.com